Academic Support Executive
2497 views | Apply Before: 2025-01-25
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
NPR 18000 - 23000 Monthly
Gender
Any
Career Level
Entry Level
Category
N/A
Experience
Prior experience required
Preferred Education
Bachelor's degree
Location
Itahari Branch
Apply Before
2025-01-25
Job Description
- Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
- Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
- Implementation of ERP Software.
- Make Sure the Client uses all the features and assure understand modules
- Ensure Customer Satisfaction
- Keeping the client's information on software confidential
- Provide training to clients online or on site as per requirement
- Follows up on and takes responsibility for unresolved issues or escalations
- Field visit as a part of support and client’s requirements
Job Specification
- Assigned client and tasks to juniors
- Follow up the task assigned
- Involve in documentation and active resolution process based on such requests
- Receive handed over task by other shift and handle with prioritizing solutions
- Take feedback from client at certain interval of time
Dynamic Technosoft Company Pvt.Ltd
Dynamic Technosoft is a renowned leader in the IT services industry, with a track record of over a decade, delivering comprehensive software development and web solutions. Our commitment extends to clients in both the Nepali and international markets, as we endeavor to tackle complex challenges on a global scale.
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