Assistant Operations Manager
2984 views | Apply Before: 2024-10-19
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
2 years of experience in e-commerce operations
Preferred Education
Bachelor's degree
Location
Durbarmarg, Kathmandu
Apply Before
2024-10-19
Job Description

Order Management:

  • Supervise the entire order fulfillment process, from order placement to delivery.
  • Monitor inventory levels and coordinate restocking with suppliers.

Customer Service:

  • Oversee the customer service team to ensure timely and effective resolution of customer inquiries and complaints.
  • Analyze customer feedback and implement strategies to improve the overall customer experience.

Performance Analysis and Reporting:

  • Monitor key performance indicators (KPIs) related to operations, such as order accuracy, delivery times, and customer satisfaction.
  • Prepare regular reports for senior management, highlighting areas for improvement and recommending solutions.

Process Improvement:

  • Identify inefficiencies in current operational processes and develop strategies to enhance productivity and streamline operations.

Team Leadership and Development:

  • Lead and motivate a team of operational staff, providing guidance and support to ensure high performance.

Compliance and Quality Assurance:

  • Implement quality control measures to maintain high standards in all aspects of the e-commerce operations.
Job Specification
  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • 2 years of experience in e-commerce operations or a similar role.
  • Strong understanding of e-commerce platforms, logistics, and supply chain management.
  • Excellent leadership and team management skills.
  • Proficiency in data analysis and reporting.
  • Strong problem-solving abilities and attention to detail.
  • Excellent communication and interpersonal skills.
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