Order Management:

• Supervise the entire order fulfillment process, from order placement to delivery.
• Monitor inventory levels and coordinate restocking with suppliers.

Customer Service:

• Oversee the customer service team to ensure timely and effective resolution of customer inquiries and complaints.
• Analyze customer feedback and implement strategies to improve the overall customer experience.

Performance Analysis and Reporting:

• Monitor key performance indicators (KPIs) related to operations, such as order accuracy, delivery times, and customer satisfaction.
• Prepare regular reports for senior management, highlighting areas for improvement and recommending solutions.

Process Improvement:

• Identify inefficiencies in current operational processes and develop strategies to enhance productivity and streamline operations.

Team Leadership and Development:

• Lead and motivate a team of operational staff, providing guidance and support to ensure high performance.

Compliance and Quality Assurance:

• Implement quality control measures to maintain high standards in all aspects of the e-commerce operations.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2 years of experience in e-commerce operations or a similar role.
• Strong understanding of e-commerce platforms, logistics, and supply chain management.
• Excellent leadership and team management skills.
• Proficiency in data analysis and reporting.
• Strong problem-solving abilities and attention to detail.
• Excellent communication and interpersonal skills.