Associate Support Engineer
1948 views | Apply Before: 2024-04-20
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
At least 1 year experience
Preferred Education
Bachelor in IT/Engineering
Location
Jhamsikhel, Lalitpur
Apply Before
2024-04-20
Job Description
- Respond to client inquiries and technical issues via email, phone, or chat in a professional and timely manner.
- Act as the first point of contact for clients seeking technical assistance and guidance.
- Assist clients in troubleshooting and resolving hardware and software-related issues
- Analyze and identify technical problems reported by clients and provide effective solutions.
- Document all client interactions, issues, and resolutions in a clear and organized manner.
- Collaborate with senior support engineers and escalate complex issues when necessary.
- Install, configure, and update software applications and operating systems.
- Perform hardware upgrades, repairs, and maintenance tasks as required.
- Conduct regular system checks to ensure optimal performance and security.
- Stay up-to-date with the latest technologies and industry trends.
- Share knowledge and insights with team members and participate in training programs as needed.
- Ensure the quality and accuracy of support provided to clients.
- Conduct follow-up with clients to ensure their issues have been resolved to their
Job Specification
- A bachelor's degree in computer science, information technology, or a related field is preferred but not mandatory.
- Strong passion for technology and a desire to learn and grow in the IT support field.
- Excellent communication skills and the ability to convey technical information to non-technical clients.
- Basic knowledge of operating systems, software applications, and hardware components.
- Exceptional problem-solving and analytical skills.
- Willingness to work flexible hours and participate in an on-call rotation if required.
Amnil Technologies
Established in 2009, we have served diverse clients from pharmaceuticals and automotive to tourism and government investment boards. Growing from roots in the digital industry, we understand the importance of intuitive and innovative technology in today’s world. And we have helped create a wave of profitable realities for numerous national and international brands. At Amnil Technologies, we believe in building a “from ground-up to the top” relationship with our clients and helping them at every step. And we aspire to serve quality, transparency, and commitment in everything we do.
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