BPO Manager
5857 views | Apply Before: 2023-12-31
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
(Above) NPR 80000 Monthly
Gender
Any
Career Level
Senior Level
Category
N/A
Experience
Minimum 3 years of related experience
Preferred Education
Bachelor Degree
Location
Kupondole, Lalitpur
Apply Before
2023-12-31
Job Description
- Determines BPO operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
- Maintains and improves BPO operations by monitoring system performance
- Accomplishes BPO human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares BPO performance reports by collecting, analyzing, and summarizing data and trends
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
Job Specification
- Bachelor’s degree preferably in Business, IT, Engineering, or any related field
- MBA or any advanced degree preferred.
- Minimum 3 years of experience in related field.
- BPO Management experience is preferred
- Excellent oral and written communication skills in English
- Knowledge in computer software.
- He/she should also possess strong problem-solving, troubleshooting skills and the ability to exercise sound judgment.
- BPO manager should know how to mentor staff and are extremely knowledgeable of process management, and client management.
IT Company
IT Outsourcing company.
FOR SECURE PAYMENT
FOR EMPLOYER