Manage and maintain student files, ensuring that all relevant statutory documentation is contained therein and that such files are kept in excellent order to meet the demands of internal and external inspection
Taking responsibility for aspects of administrative support for the programmes, ensuring that services are efficient, effective and adapt to changing circumstances
Regular communication with students (which may include matters of confidentiality) and potential applicants so the post holder will need to have excellent organisational skills, demonstrate a good use of initiative and be able to interpret and apply complex information
Communicate persuasively and tactfully with academic staff, to ensure cooperation and compliance with milestones in the academic year
Must be able to work to tight deadlines on his/her own initiative, and to learn new systems and procedures rapidly
Staff management responsibility Day to day oversight of the work of others in admin team, ensuring all tasks are completed efficiently
Act as the point of contact for all matters relating to programme and other academic admin related queries of the students
Establish, maintain and use clear and effective means of communication with staff and students, i.e. email distribution lists, notice-boards, web pages etc
Job Specification
Assist in the production of core programme information, materials, teaching aids and general handbooks
Assist with induction events and prepare information packs for incoming students; Process all forms relating to changes in students’ circumstances
Be aware of the implications of the Data Protection
Take responsibility for the creation and maintenance of accurate student records, in both paper and electronic formats, including liaison
Maintain, update and archive all student files, handbooks and records on a regular basis via Set up and maintain a file for students registered with Learning Support and recording instances of individual mitigating circumstances
Problem Solving, Identify complex problems of student progression, and seek advice on their resolution with Head of Programmes; Advise students on programme eligibility,
Resolve any problems associated with Student Records System
Production of letters and results transcripts to be sent to students The post holder will, from time to time, be required to undertake other duties of a similar nature as may reasonably be required by his/her line manager