Call Support Assistant
2395 views | Apply Before: 2024-12-04
Job Summary
No. of Vacancy
100
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Entry Level
Category
N/A
Experience
0
Preferred Education
Science
Location
Durbarmarg, Kathmandu
Apply Before
2024-12-04
Job Description
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Identifying customer needs and helping customers use specific features of the app.
- Inform customers about new and existing features and functionalities of the app.
- Follow up with customers to update about new packages.
- Gather customer feedback and share with concerned Department.
- Assist in training junior Call Support Representatives.
- Other duties as assigned.
Job Specification
- Freshers can apply.
- Fluent communication in both Nepali and English.
- Completion of +2 or currently pursuing a Bachelor's degree. A background in science is highly preferred.
- Proficiency in Excel & Google Sheets.
- Convincing skills and patience.
- Should be technically sound.
- Good written and verbal communication.
- Must be adaptable for the morning, day, and evening shifts.
Ambition Guru Nepal Pvt. Ltd.
Ambition Guru Nepal Pvt. Ltd.' is an AI-driven ed-tech platform that guides learners to be the best at anything they desire. We aspire and motivate students of any age group in every possible way to achieve their innate potential. We strive to create a pedagogical structure that provides students with a comprehensive and accessible learning experience online.
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