Client Servicing Executive
3846 views | Apply Before: 2023-06-17
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
NPR 20000 - 25000 Monthly
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
At least 1 year of related experience
Preferred Education
Bachelor Degree
Location
Buddhanagar, Kathmandu
Apply Before
2023-06-17
Job Description
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback
- Develop detailed monthly calendars and finalize with the client team
- Supports team to present creative work to clients for approval or modification
- Create/edit content and talk lines in all creatives to ensure accuracy and relevance to the client
Job Specification
- Exposure with digital marketing concepts
- Exposure in the development of brand enhancing copy
Aparajita Group Pvt Ltd
Aparajita Group is a young business group with core values of team work, professionalism and hard work.
FOR SECURE PAYMENT
FOR EMPLOYER