Client Servicing Executive
1503 views | Apply Before: 2025-01-31
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
1 year of related experience
Preferred Education
Bachelor's degree
Location
Jawalakhel, Lalitpur
Apply Before
2025-01-31
Job Description
- Ensuring a positive and professional client service experience.
- Managing client inquiries via phone, email, online, or in person.
- Directing client complaints or complex queries to relevant departments in a timely manner.
- Providing clients with technical assistance on products and services.
- Expediting serious issues to management toward prompt resolution.
- Building positive client relations by checking in regularly and following up on active processes.
- Maintaining client records and documenting processes.
- Identifying potential client services concerns and facilitating proactive intervention steps.
- Keeping track of new products on offer, as well as emerging trends in client services.
- Recommending product improvements based on client services feedback
- Develop detailed monthly calendars and finalize with the client team
- Supports team to present creative work to clients for approval or modification
- Create/edit content and talk lines in all creatives to ensure accuracy and relevance to the client
Job Specification
- Exposure with digital marketing concepts
- Exposure in the development of brand enhancing copy
Prismark Marketing
Prismark Marketing is a full-fledged integrated marketing communication service provider that strives to add value to its client by creatively blending its client’s requirement with the expectation of the audience.
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