Customer Support:

• Act as the first point of contact for customer inquiries via phone, email, or chat.
• Provide prompt, accurate, and professional responses to customer questions and concerns.
• Offer technical support and guidance related to our content-based products and services.
• Resolve customer issues efficiently and escalate complex cases to the appropriate department when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with our services.

Sales:

• Identify potential customers and generate leads through cold calling, email campaigns, and social media outreach.
• Present, promote, and sell our content-based products and services to existing and prospective customers.
• Build and maintain strong, long-lasting customer relationships by understanding their needs and offering tailored solutions.
• Follow up on sales leads and inquiries to convert them into successful deals.
• Collaborate with the marketing and content teams to align sales strategies with customer needs and market trends.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask, prioritize, and manage time effectively.
• Persuasive and confident with a passion for sales and customer satisfaction.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).