Work location: Gaurigau (Opposite of the TIA Air Cargo Office)
Benefits: Salary + Lunch 

1 Greeting and Assisting Visitors:

• Welcoming clients, visitors, and staff in a professional and courteous manner.
• Directing visitors to the appropriate department or personnel.

2 Answering and Directing Calls:

• Handling inbound calls and inquiries, providing information regarding services, policies, and procedures.
• Directing calls to the appropriate departments or personnel (sales, customer service, operations).

3 Document Management:

• Maintain accurate records of deliveries, shipments, and customer information.
• Prepare, organize, and track relevant paperwork, such as shipping documents, customs papers, and invoices.

4 Administrative Supports:

• Perform general office tasks, such as filing, photocopying, scanning, and maintaining records.
• Manage and update the office’s internal system for scheduling meetings and appointments.

5 Office Maintenance:

• Ensure the front desk area is tidy and organized.

1 Customer Service Expertise:

• The Front Desk Officer must be skilled in interacting with clients and visitors, especially in handling inquiries about shipment statuses, delivery schedules, and logistics-related services.

2 Communication Skills:

• Clear and effective communication is essential in this role, as the officer will interact with various stakeholders, such as clients, staff, and external service providers.

3 Organizational Skills:

• Strong attention to detail and the ability to multitask are crucial. The officer must manage multiple inquiries, appointments, and schedules while maintaining organized records and ensuring smooth office operations.

4 Problem-Solving Abilities:

•  Quick thinking and the ability to resolve these issues efficiently will be vital to maintaining customer satisfaction.

5 Professionalism and Confidentiality:

• The officer must also handle sensitive company and client information with discretion, adhering to confidentiality and privacy protocols.

6 Technical Proficiency:

• A Front Desk Officer should be proficient in using logistics management software, office tools like Microsoft Office (Excel, Word), and communication platforms.