• Providing frontline customer support by answering phone calls, emails, or messages from customers who have internet service issues.
• Diagnosing and resolving technical issues related to internet connectivity, such as router configuration, and network settings.
• Monitoring network performance and identifying potential problems, then escalating issues to higher-level support teams as necessary.
• Effectively communicating technical information to customers clearly and understandably, including providing step-by-step instructions for issue resolution.
• Provide remote assistance to users by utilizing remote desktop tools, ensuring timely and effective support for geographically dispersed teams.
• Contribute to the development and maintenance of a comprehensive knowledge base, documenting common issues, solutions, and best practices for the benefit of the support team.

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills, with a patient and friendly approach.
• Problem-solving abilities with a keen attention to detail.

Note that, Candidate must have two wheel and valid license