We are seeking a dynamic and customer-focused Marketing and Personal Relationship Manager to drive customer engagement, loyalty, and brand presence for our restaurant. This role is ideal for someone with a passion for both marketing strategies and creating meaningful customer relationships. You will be responsible for managing marketing campaigns, enhancing the restaurant's reputation, fostering lasting customer relationships, and ensuring a memorable dining experience for all guests.

Key Responsibilities:

Marketing Strategy and Campaigns:

• Develop and implement marketing strategies to increase restaurant visibility, foot traffic, and sales.
• Plan and execute digital marketing campaigns (social media, email newsletters, website content, etc.).
• Manage social media accounts, engaging with customers, posting relevant content, and tracking analytics.
• Coordinate promotions, events, and seasonal campaigns to drive brand awareness and sales growth.
• Conduct market research to identify trends, competitors, and customer preferences.
• Collaborate with local influencers, media, and other stakeholders for partnerships and PR initiatives.

Customer Relationship Management (CRM):

• Build and maintain strong relationships with regular guests, VIP clients, and potential customers.
• Act as the main point of contact for high-value customers, ensuring personalized experiences and exceptional service.
• Manage and improve the restaurant’s loyalty program, offering tailored incentives to enhance customer retention.
• Collect customer feedback and use insights to improve customer satisfaction and retention strategies.
• Address customer inquiries, complaints, and concerns in a prompt, professional manner, ensuring a positive dining experience.

Brand Development & Positioning:

• Assist in defining and maintaining the restaurant's brand identity and positioning in the market.
• Develop content (photos, videos, blogs, etc.) that highlights the restaurant's ambiance, food, and services.
• Ensure consistent messaging across all platforms and marketing materials.

Event Planning and Management:

• Organize and promote special events, such as holiday celebrations, theme nights, private bookings, or VIP gatherings.
• Work closely with the operations team to ensure seamless execution of events, ensuring all guest needs are met.

Reporting and Analysis:

• Monitor and analyze the effectiveness of marketing campaigns, providing regular reports and insights to the management team.
• Track customer behavior and sales data to optimize marketing efforts and customer engagement strategies.
   

Skills & Qualifications:

• Proven experience in marketing, customer relations, or a similar role, preferably in the restaurant or hospitality industry.
• Strong understanding of digital marketing, social media platforms, and email marketing tools.
• Excellent written and verbal communication skills.
• Creative, with an eye for detail in content creation and branding.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong interpersonal skills and the ability to build rapport with a diverse clientele.
• Proficient in using CRM software, marketing automation tools, and analytics platforms (e.g., Google Analytics, Hootsuite, Mailchimp).
• A passion for food, hospitality, and creating memorable customer experiences.

Desired Attributes:

• High-energy, self-motivated, and goal-oriented.
• Strong problem-solving abilities and a customer-first mindset.
• Experience with event planning and executing promotional campaigns.
• Ability to stay current with industry trends, customer preferences, and new technologies.
• Flexibility and willingness to work evenings, weekends, and holidays as required.

Compensation and Benefits:

• Competitive salary based on experience.
• Performance-based bonuses.
• Employee discounts and perks