• Act as the primary point of contact for clients, handling inquiries and ensuring prompt responses.
• Manage client communications through phone, email, and in-person meetings, providing a high level of customer service.
• Coordinate between office management and clients to address any service-related issues or requests.
• Ensure smooth daily operations of the office, including scheduling meetings and appointments with clients.
• Maintain and update client records, files, and databases to ensure accuracy and confidentiality.
• Assist clients with services and inquiries, providing information and resolving issues in a timely and professional manner.
• Prepare reports, client communications, and other documentation as required.
• Handle and follow up on client feedback and ensure their concerns are escalated to the relevant departments.
• Coordinate client service delivery and support internal teams in meeting client expectations.
• Perform any other administrative and client service-related duties as required by management.

• Bachelor’s degree in Business Administration, Management, or a related field.
• Previous experience in an administrative role with a strong focus on client handling and communication.
• Excellent verbal and written communication skills in both English and Nepali.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to manage multiple tasks and prioritize effectively.
• Customer service-oriented with strong problem-solving skills.
• Positive attitude, with the ability to work independently and within a team.

Benefits:

• Competitive salary and performance-based incentives.
• Professional development opportunities and career growth.
• Dynamic and collaborative work environment.