Operations and Reservation Officer
2573 views | Apply Before: 2025-04-26
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
3+ years of experience in travel operations, reservations
Preferred Education
Bachelor's degree
Location
Baluwatar, Kathmandu
Apply Before
2025-04-26
Job Description
  • Handle flight, hotel, visa, car rental, and tour package bookings for clients.
  • Process changes, cancellations, and refunds as per airline and hotel policies.
  • Provide accurate pricing, itinerary details, and travel options to clients.
  • Liaise with airlines, hotels, and local travel partners for smooth operations.
  • Ensure timely issuance of travel documents (tickets, vouchers, and confirmations).
  • Coordinate with customers regarding their itineraries, special requests, and travel updates.
  • Monitor travel disruptions (e.g., flight delays, cancellations) and provide alternative solutions.
  • Address client inquiries and provide travel advice based on their needs.
  • Resolve booking issues and handle complaints professionally.
  • Maintain and update reservations in the travel agency’s booking system.
  • Prepare daily and weekly reports on bookings, cancellations, and revenue.
     
Job Specification
  • Bachelor’s degree in Tourism, Hospitality, Business, or a related field.
  • 3+ years of experience in travel operations, reservations, or a similar role.
  • Proficiency in GDS (Amadeus, Galileo, Sabre) is a plus.
  • Strong knowledge of visa processing, travel insurance, and tour packages.
  • Excellent communication and customer service skills.
  • Ability to multitask, handle pressure, and work in a fast-paced environment.
  • Proficiency in MS Office and travel booking software.
White Tiger Holidays

White Tiger Holidays is a dynamic and friendly responsible tourism service provider specializing in organizing soft to high-grade adventurous activities in and outside Nepal. With years of experience excelling in the tourism sector, we provide a range of services from hiking, trekking, cultural tours, and customized vacations inside Nepal.

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