• Engage with our online community, responding to comments, messages, and customer inquiries in a timely and professional manner. Handle Queries and complaints that may relate to the product, or order processing & delivery process. 
• Collect, compile, pack, and dispatch orders. Help the team with the order fulfillment when needed.
• Create, curate, and manage engaging content (including text, images, videos, and other media) across all social media platforms, ensuring content is on-brand and visually appealing.
• Work closely with cross-functional teams, including marketing, sales, customer service, and product development, to ensure cohesive brand messaging.
• Stay updated with social media trends and best practices, and share knowledge with the team to continuously improve our social media efforts.
• Stock keeping, and updating inventories of all online platforms.
• Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts.
• Coordinate with the customer on repair and other complaints, escalate the issue to the internal department, and ensure timely follow-up to ensure customer experience.
• Follow up on potential clients and suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects.
• Assist at the physical showroom when there’s less volume of inquiries and online orders.

Job Specifications:

• Calm-tempered, well-spoken, and respectful towards the diverse team members and customers. 
• Must be fluent in English and Nepali language and should have good writing skills (proper grammar and spelling).
• Must have social media knowledge (good in Instagram, Facebook, Tiktok).
• Strong time management skill and customer service skills.
• Candidates with a scooter and a valid license will be preferred.
• Must understand and follow COVID-19 safety precautions. (Fully vaccinated candidates will be preferred.)
• Must have a passion for fashion, the outdoors, and traveling.
• Must understand and respect the work responsibilities of all team members and ensure that the work of other teammates isn’t hindered.
• Ability to learn, understand and always follow Standard Operating Procedures, guidelines & rules.

What We Offer

• A working environment in a start-up setting, and the unique opportunity to learn from industry experts in retail, e-commerce, digital marketing, and the content production sector. Growth opportunity where you can climb up the hierarchy.
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, e-commerce operations, decision-making
• Benefit package: Employee Discount Voucher for self & family, Accidental Insurance, Medical Insurance.