Job Type: Freelance
Need to give: 2/3 Hours each day 
Working Nature : Work From Home

Essential Functions and Responsibilities:

• Design, develop, test, and deploy custom ServiceNow solutions.
• Research and develop new ServiceNow functionalities.
• Work to support implementation of out of box ServiceNow products.
• Support University staff in troubleshooting ServiceNow issues.
• Interface with vendors on complex project engagements.
• ServiceNow technical lead on project engagements of any size.
• Maintain an instance with many custom ServiceNow applications.
• Write documentation for capabilities on the platform.
• Mentor junior developers and assist with project work of any size.
• Help with quality assurance work on ServiceNow team.
• Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid cost/time expenses.
• Integrate third party products with existing ServiceNow infrastructure.
• Researches, designs, and develops ServiceNow functionalities.
• Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
• Work with internal customers to gather business processes and project requirements.
• Performs miscellaneous projects as assigned.
• Updates technical skills as required.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Excellent working knowledge of JavaScript.
• Knowledgeable on client-side and server-side scripting.
• Knowledgeable on inbound email functionality.
• Knowledgeable on extending base system tables and dictionary overrides.
• Ability to navigate the global scope and work in scoped applications.
• Ability to build and utilize script includes.
• Ability to build and execute GlideAjax calls.
• Excellent ability to integrate with systems external to ServiceNow.
• Ability to integrate with external databases.
• Ability to build applications on ServiceNow Service Portal/People Center.
• Ability to build web services calls.
• Versed in Data Source configuration and able to build and execute scheduled imports/exports.
• Good communication and working relationships exist with clients and co-workers. Concerns are promptly addressed, and any problems effectively resolved.
• Ability to navigate Now Support and file cases as necessary.
• Excellent documentation habits.
• Management is appropriately informed of area activities and of any significant problems.
• Company policies and procedures are closely followed.