System Maintenance and Monitoring

• Install, configure, and maintain hardware, software, and networking systems.
• Monitor system performance and ensure system availability and reliability.
• Apply operating system updates, patches, and configuration changes as needed.

Network Management

• Manage LAN/WAN, firewalls, VPNs, and other network configurations.
• Troubleshoot network-related issues to ensure connectivity and security.
• Optimize network performance and ensure compliance with security protocols.

Technical Support

• Provide technical support to staff for system and application-related issues.
• Ensure timely resolution of hardware/software problems.
• Maintain user accounts, permissions, and access rights.

Data Management and Security

• Perform regular system backups and recovery operations.
• Implement and maintain IT security protocols to safeguard sensitive data.
• Identify and address potential security breaches or vulnerabilities.

Infrastructure Development

• Plan and execute upgrades to ensure IT infrastructure meets organizational needs.
• Assist in setting up new systems for company expansion or new offices.
• Manage IT inventory, including hardware, software licenses, and consumables.

Documentation and Reporting

• Maintain detailed records of system configurations, updates, and incidents.
• Prepare periodic IT performance reports for management review.
• Develop and update technical documentation and manuals for internal use.

Collaboration and Training

• Work closely with other departments to understand and address their IT needs.
• Train staff on IT tools, systems, and best practices.
• Stay updated on industry trends and recommend improvements to the IT setup.

Qualifications and Skills:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience: At least 2-3 years of experience in a similar role.
• Technical Skills: Proficiency in Windows/Linux operating systems, networking, server management, and cloud technologies.
• Soft Skills: Strong problem-solving skills, attention to detail, and excellent communication abilities.