Tech Support Specialist & Beta Tester
Job Summary
Job Description
We're seeking a highly motivated Tech Support Specialist cum Beta Tester to join our innovative team! In this unique role, you will be providing exceptional technical support to our customers and rigorously testing our products in a beta testing environment.
Responsibilities:This position is offered as a work-from-home (WFH) arrangement with a set schedule of Monday-Friday, 9:00 AM to 6:00 PM Eastern Daylight Time (EDT). To ensure a successful fit within our team, we kindly ask that only applicants comfortable working within this schedule apply.
Technical Support:
- Provide exceptional customer service by troubleshooting technical issues and resolving user inquiries efficiently.
- Demonstrate a deep understanding of our products, features, and use cases through comprehensive knowledge acquisition.
- Maintain a positive and professional demeanor while effectively communicating solutions to customers.
- Exhibit strong attention to detail to ensure thorough case resolution and accurate information delivery.
Beta Testing:
- Identify bugs, defects, and areas of incompleteness with a meticulous eye.
- Actively participate in the beta testing of new features and functionalities.
- Clearly document and report all identified issues, providing detailed steps to reproduce them.
- Work collaboratively with the development team to ensure a smooth and successful product launch.
Job Specification
Required Qualifications:
- Minimum of 1 year experience in a customer support representative role or similar technical support environment.
- Excellent verbal and written communication skills in English, with a strong emphasis on clear and concise explanations for technical information.
- Proven ability to handle customer inquiries with empathy and professionalism, effectively navigating different situations and contexts.
- A keen eye for detail and a strong desire to learn everything there is to know about our products.
- Proficiency in reporting and documentation, with the ability to clearly and concisely report bugs, defects, and areas for improvement.
- Preferred: IELTS exam score of at least 7 in both Speaking and Listening sections (demonstrates exceptional spoken English fluency).
Benefits:
- Competitive salary and benefits package.
- Opportunity to be at the forefront of technological innovation.
- Dynamic and collaborative work environment.
- Play a vital role in shaping the future of our products.
Nepal Digital Systems Pvt. Ltd.
Nepal Digital Systems Pvt. Ltd - Empowering Businesses with IoT and Smart Solutions
At Nepal Digital Systems Pvt. Ltd, we specialize in designing and developing cutting-edge IoT and edge computing solutions that enable businesses to thrive in the digital age. Our comprehensive services cover the entire spectrum, from planning and implementation to scaling, manufacturing, installation, and maintenance.
🌐 Electrical and Electronics Engineering:
Our team of experts excels in embedded software development and hardware design. With in-depth knowledge of various architectures, including 8051, AVR, ARM Cortex-M, and ESP32, we deliver robust and optimized solutions tailored to your specific requirements.
📡 IoT Cloud Setup and Integration:
We offer seamless integration of IoT devices with cloud platforms, enabling real-time data monitoring, analysis, and control. Our expertise extends to developing mobile, desktop, and web applications that provide intuitive interfaces for managing and interacting with your IoT ecosystem.
💡 Smart App Development:
From desktop applications to web and mobile solutions, we create custom software applications that empower your business operations. Our team employs the latest technologies and best practices to ensure user-friendly interfaces, seamless functionality, and integration with your existing systems.
🔧 Scaling, Manufacturing, Installation, and Maintenance:
We understand the challenges of scaling up your IoT infrastructure. Our services encompass manufacturing, ensuring quality and efficiency in every stage. We also offer installation and maintenance support to keep your systems running smoothly and optimize their performance.
🏢 Industries Served:
We have successfully served a diverse range of industries, including home automation, industrial automation, healthcare, automotive, consumer electronics, and smart cities. Our solutions cater to the unique needs of each industry, delivering measurable results and driving business growth.
